YES we supply a regular cleaner and gardener – completely FREE of charge, so that your valuable asset is kept in tip-top condition at all times. Our cleaner is also trained to be our ‘spy’ and instantly reports any issues so that they can never spiral out of control. So rather than your property receiving a check every 3-6 months (as provided by a traditional agent) your property is inspected every two weeks!

We use our trusted and capable trades people and take care of the management of all maintenance jobs, large or small, on your behalf. We obtain your permission before any work is carried out, and keep in contact with you as often as you wish throughout the process. Alternatively you can use your own tradesmen if you prefer. We will pay for all small repairs and maintenance issues. For longer term contracts, fair wear and tear during the tenancy must be taken into consideration.

We will organise this on your behalf and be at the property to meet the engineer. We keep one copy of the certificate and send one to you. This test is a legal requirement to ensure that all gas appliances in a property are safe. It must be renewed annually and there are heavy and serious penalties for not having a valid certificate.

We keep up to date with the ever changing landlord legal obligations and can help to make sure you comply, ensuring everything is current and up to date. This would include gas, electrical, PAT certification, furniture/fire regulations and smoke/carbon monoxide detectors.

As a hybrid agent, we do not pay a deposit to landlords. We can if required, organise a specialist insurance policy that will protect you the landlord against missed rent, deposit cover AND emergency repairs such as roof damage or should a washing machine flood a kitchen for instance

Before we take over the property you may decide to obtain an inventory from an independent company. Or if you prefer we can arrange this for you.

You are welcome to inspect the property at any time by giving us at least 48 hours notice. We also carry out regular inspections and deal with any issues as they arise. We have good relationships with our customers and quickly deal with any issues they may have. This way everyone is happy.

As the owner of the property you are responsible for building insurance which usually includes an amount for contents insurance. A residential insurance may not be adequate and you will need either a buy to let policy or a specialist HMO policy. We have public liability insurance in place and we advise our customers (tenants) to obtain their own contents insurance.

If you have a mortgage you may have to obtain ‘Consent to let’. If we agree to Multi-Let your property, you will need to be on the correct mortgage product. You will need to sign a warranty in our contract to confirm that this is the case.

Before we take control of your property we would need proof of ID and proof of ownership of the property.

We understand the importance of customer service and aim for 100% satisfaction at all times. If however you are not happy with any aspect of the service we offer, we will deal with your complaint in an efficient and professional manner within 48 hours.

Should you decide for any reason to terminate the agreement between us, we would need at least 6 months notice. This is because we may have just signed a tenant in on a 6 month AST and we will have to honour that contract. Plus it enables us to return the property to you with vacant possession.

If there is ever a time when we have to remove a tenant via the court process (it has never happened to us yet), we will take care of the whole procedure and update you if so requested. This would not affect your Guaranteed monthly payments in any way.